Legal
The terms that apply to every booking made with Far Finds: payment, cancellation, and the responsibilities of each party.
Version 1.3 · Effective 1 October 2026
This summary is provided for convenience only. The full Terms below govern your Booking.
| Contracting party | Mantlex Private Limited, trading as Far Finds, a company incorporated in India. Far Finds designs and sells each Trip; a Local Partner selected by Far Finds operates it on the ground. |
|---|---|
| Deposit | 20% of the Trip Price, payable at booking. The Deposit is non-refundable. |
| Balance | Payable 55 days before departure. Bookings made within 55 days of departure are payable in full at booking. |
| Cancellation by you |
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| Cancellation by us | A full refund to your original payment method, or a transfer to another date, at your choice. |
| Insurance | Mandatory for all Trips outside India. |
| Complaints | Report any problem during the Trip, and send any written complaint within 30 days of the Trip ending. |
| Disputes | Governed by the laws of India. Your right to approach a Consumer Commission is not affected. |
1.1 Who we are. Far Finds designs and sells small-group trips. Far Finds is a trading name of Mantlex Private Limited, a company incorporated in India under the Companies Act, 2013 (CIN U46909KA2026PTC228700; GSTIN 29AAVCM5675K1ZD), with its registered office at Aspire-Coworks, No. 39/7-1, 3rd Floor, 7th Main Road, Opposite Dr. Ambedkar College Ground, Appareddy Palya, Indiranagar, Bengaluru – 560038, Karnataka (“Far Finds”, “we”, “us”, “our”).
1.2 Our role. We research, design and price every trip ourselves, and we sell it to you under our own name. In each destination, a local destination management company that we have chosen and contracted (a “Local Partner”) runs the trip on the ground: it books and manages the hotels, drivers, guides and activities that make up the trip. We are responsible to you for the trip we designed and for choosing and overseeing our Local Partners with reasonable care. Our Local Partners and the hotels, transport companies and other suppliers they use are independent businesses, not our employees or agents.
1.3 These Terms. These Terms and Conditions (the “Terms”), together with your Booking Confirmation, the trip page for your trip as it stood when you booked, and our Privacy Policy, form the entire agreement between you and us for your booking (the “Contract”). If they conflict, the Booking Confirmation prevails, then these Terms, then the trip page.
1.4 Your statutory rights. Nothing in these Terms excludes or limits any right you have under the Consumer Protection Act, 2019, or any other law that cannot be excluded or limited by agreement.
In these Terms:
2.1 “Booking” means a reservation for a Trip made through our website, or with us in writing, for one or more Travellers.
2.2 “Booking Confirmation” means the written confirmation we send by email or show in your account after we have received your Deposit, listing the Trip, dates, Travellers, what is included and the price.
2.3 “Deposit” means 20% (twenty per cent) of the Trip Price, payable when you book.
2.4 “Balance” means the Trip Price less the Deposit.
2.5 “Balance Due Date” means the date 55 (fifty-five) days before the Departure Date.
2.6 “Departure Date” means the first day of the Trip as shown in the Booking Confirmation.
2.7 “Lead Booker” means the person who makes the Booking and pays for it.
2.8 “Traveller” means each person named in a Booking, including the Lead Booker if travelling.
2.9 “Trip” means the travel arrangements described in the Booking Confirmation.
2.10 “Trip Price” means the total price of the Trip for all Travellers in the Booking, including any add-ons chosen, but excluding Goods and Services Tax (“GST”) and Tax Collected at Source (“TCS”), which are shown separately.
2.11 “Force Majeure Event” has the meaning given in clause 10.1.
2.12 “Local Partner” has the meaning given in clause 1.2.
2.13 Headings are for convenience only. “Including” means “including without limitation”. “Days” means calendar days. “In writing” includes email, WhatsApp and messages sent through your account.
3.1 Age and capacity. The Lead Booker must be at least 18 (eighteen) years old, of sound mind, and legally able to enter into a contract under the Indian Contract Act, 1872.
3.2 Booking for others. If you book for other Travellers, you confirm that each of them has agreed to these Terms and has allowed you to give us their details. You are responsible for paying for the whole Booking, for passing on to them all information we send you, and for their compliance with these Terms. We will deal with you for the Booking, and you may make changes and cancellations on behalf of everyone in it.
3.3 Travellers under 18. A Traveller under 18 years old may travel only if a parent or lawful guardian makes or authorises the Booking, gives the minor's details, and either travels with them or names a responsible adult who does. Some Trips have higher minimum ages, stated on the trip page.
4.1 Offer and acceptance. When you ask to book a Trip and pay the Deposit, you make an offer to buy that Trip on these Terms. A binding Contract is formed only when we send you a Booking Confirmation. If we cannot confirm the Trip, we will refund in full anything you have paid within 7 (seven) days.
4.2 Electronic contract. We send you your trip plan and price with a link to these Terms. You accept these Terms when you confirm the Booking, by ticking the box on our payment page or by confirming in writing (including by WhatsApp or email), and pay the Deposit. That acceptance, with the time and the version of these Terms we record, is a valid electronic contract under Section 10A of the Information Technology Act, 2000. No signature is required.
4.3 Accuracy of details. Please check your Booking Confirmation on receipt and tell us within 48 (forty-eight) hours of any error. Names must match passports exactly. We are not responsible for costs caused by incorrect details you gave us.
4.4 Trip information. We take reasonable care to ensure that our trip pages are accurate. Places to stay are named “or similar”: if a named hotel is not available, the Local Partner will use one of the same standard in the same area. Day-by-day plans show the intended route and may change for weather, local conditions or safety.
5.1 The price. Prices are shown per person in Indian Rupees (INR). The Trip Price for your Booking is fixed in your Booking Confirmation, subject only to clause 5.4.
5.2 GST. GST is charged on the Trip Price at the rate the law sets at the time of invoice (currently 5% for tour packages) and is shown separately.
5.3 TCS on trips outside India. For Trips outside India, Indian income-tax law requires us to collect TCS at the rate in force (currently 2%) and deposit it against the payer's Permanent Account Number (“PAN”). TCS is not a charge by us: it is income tax paid in advance, which you can claim in your income-tax return. You must give us a valid PAN when you book; without one, the law requires a higher rate. We will issue the TCS certificate within the time the law allows. More detail is on our Taxes page.
5.4 Price changes after booking. We may change the Trip Price after booking only because of a change, outside our control, in (a) government taxes, fees or permit charges, (b) the cost of fuel for transport, or (c) the exchange rate that applies to the Trip. We absorb any increase up to 2% (two per cent) of the Trip Price. If the increase is more than 2%, we will charge only the amount above 2% and send you the calculation. If the total increase is more than 10% (ten per cent) of the Trip Price, you may cancel within 14 (fourteen) days of our notice and receive a full refund of all money paid, including the Deposit. We will not increase the price on or after the Balance Due Date.
5.5 Errors. If a price was obviously wrong when you booked, we will tell you the correct price before the Balance Due Date, and you may either pay it or cancel for a full refund.
6.1 Deposit. A Deposit of 20% of the Trip Price, plus the GST and TCS on it, is payable when you book. The Deposit is non-refundable, except where these Terms say otherwise (clauses 4.1, 5.4, 5.5, 9 and 10). It covers planning, supplier commitments and the reservation of your place.
6.2 Balance. The Balance, plus GST and TCS on it, is due on or before the Balance Due Date. We will remind you before it falls due.
6.3 Late bookings. If you book on or after the Balance Due Date, the full Trip Price is payable when you book.
6.4 Unpaid Balance. If the Balance is not paid by the Balance Due Date, we will remind you in writing and allow 2 (two) further days. If it is still not paid, we may cancel the Booking and treat it as cancelled by you on that day, with the cancellation charges in clause 7.
6.5 How to pay. Payments are taken through our payment provider in INR. We do not see or store your full card details. You bear any charges your bank makes.
7.1 How. You may cancel all or part of a Booking at any time by writing to us at contact@farfinds.co. The cancellation takes effect on the day we receive it.
7.2 Cancellation charges. The following charges apply, counted from the day we receive your cancellation to the Departure Date:
| Notice received before departure | Cancellation charge |
|---|---|
| 56 days or more | The Deposit (20% of the Trip Price) |
| 55 to 31 days | 30% of the Trip Price |
| 30 to 15 days | 60% of the Trip Price |
| 14 days or less, or failure to join the Trip | 100% of the Trip Price |
A trip page or Booking Confirmation may set different charges for a particular Trip (for example, where a permit or flight is non-refundable from the day it is bought). If it does, those charges apply to that Trip, and we will show them to you before you pay.
7.3 Refunds. We will refund the difference between what you have paid and the cancellation charge within 14 (fourteen) days of your cancellation, to the card or account you paid from. GST and TCS on the refunded amount are adjusted as the law allows.
7.4 Part cancellation. If one Traveller in a Booking cancels, the charges apply to that Traveller's share. The remaining Travellers' price may change if it depends on group size or room sharing (for example, a single supplement), and we will tell you before you confirm.
7.5 Unused services. No refund is due for any part of a Trip you do not use once it has begun, including if you leave early, miss a day, or choose not to join an activity.
8.1 Requests. Requests to change a Booking must be made in writing. We will make reasonable efforts to accommodate them, but we cannot guarantee any change.
8.2 Changing a Traveller's name or replacing a Traveller. You may replace a Traveller with another person who meets the Trip's requirements, if our Local Partner and suppliers can accept the change. We do not charge a fee for this; you pay only what the Local Partner or suppliers charge us for the change, which we will show you first. A flight ticket usually cannot be renamed and will cost the full fare again.
8.3 Changing dates or Trip. Before the Balance Due Date, you may ask to move to a different date or Trip. If we can make the change, your Deposit moves with you, and you pay only what the Local Partner or suppliers charge us for the change. On or after the Balance Due Date, a change is treated as a cancellation under clause 7 and a new Booking.
9.1 Minor changes. We may make minor changes, such as a different hotel of the same standard in the same area, a change in the order of days, or a different guide. We will tell you as soon as reasonably possible. No refund or compensation is due for a minor change.
9.2 Significant changes. If, before departure, we must make a significant change (such as a change to the Departure Date, dropping a destination, or a lower standard of hotel), we will tell you promptly and you may choose to: (a) accept the change, with a price reduction if the Trip is of lower value; (b) take another Trip or date we offer; or (c) cancel and receive a full refund of all money paid, including the Deposit. Please tell us your choice within 7 (seven) days of our notice.
9.3 Minimum group size. A trip page may state a minimum number of Travellers for a departure. If that number is not reached, we may cancel the departure by telling you at least 30 (thirty) days before the Departure Date, and you may choose another date or a full refund of all money paid.
9.4 Our cancellation. We will not cancel your Trip less than 30 (thirty) days before departure, except under clause 9.3, clause 10 or clause 14, or because you have not paid. If we cancel for any other reason, you will receive a full refund of all money paid, including the Deposit, within 14 (fourteen) days, or you may move to another date.
9.5 Form of refund. Any refund under this clause 9 is paid to the card or account you paid from. We will not require you to accept a credit or voucher instead.
10.1 Definition. A “Force Majeure Event” is an event outside our and our Local Partner's reasonable control whose consequences could not have been avoided even if all reasonable measures had been taken, including war, threat of war, civil unrest, terrorism, epidemic or pandemic, natural disaster, severe weather, fire, government action or travel advice against travel, closure of borders or airports, and industrial action.
10.2 Before departure. If a Force Majeure Event makes it impossible or unsafe to run your Trip, we will offer you, at your choice: (a) another date or Trip; or (b) a refund of all money paid, less only the costs we have paid to suppliers and cannot recover, which we will show you.
10.3 During the Trip. If a Force Majeure Event affects a Trip that has started, we and our Local Partner will do what we reasonably can to help you, including changing the route or arranging early return. Extra costs are generally met by your travel insurance.
10.4 No other liability. Neither party is liable to the other for failing to perform the Contract because of a Force Majeure Event, except as this clause 10 sets out.
11.1 Passports and visas. Each Traveller is responsible for holding a passport valid for at least 6 (six) months after the end of the Trip, with enough blank pages, and all visas, permits and health certificates the Trip requires. We will tell you what we understand is needed for Indian passport holders when you book, and we may help with visa letters, but requirements change and the final responsibility is yours. If you cannot travel because your documents are not in order, or a visa is refused, clause 7 applies.
11.2 Health and fitness. Some Trips involve walking, altitude, heat, remote places or long travel days, as described on the trip page. Before booking, you must tell us about any medical condition, disability, pregnancy, allergy or dietary need that may affect you or the group. We may ask for a doctor's letter confirming that you are fit to travel. If we reasonably decide that a Trip is not safe for you and you told us before booking, we will refund you in full; if you did not tell us, clause 7 applies.
11.3 Special requests. We will pass on requests such as dietary needs or room preferences to our Local Partner, but we cannot guarantee them unless they are written in your Booking Confirmation.
11.4 Travel insurance. For Trips outside India, every Traveller must hold travel insurance covering at least medical treatment, emergency evacuation and repatriation, and cancellation, for the whole Trip. We may ask for the policy details before departure. For Trips in India, insurance is strongly recommended.
12.1 Authority of the trip leader. The trip leader or the Local Partner's representative decides matters of safety and the day-to-day running of the Trip. Travellers must follow their reasonable instructions and respect local laws and customs.
12.2 Optional activities. Activities you arrange yourself during the Trip, or buy locally, that are not in your Booking Confirmation are not part of the Contract. We are not responsible for them, even if our trip leader or Local Partner helps you arrange them.
12.3 Local standards. Hotels, transport and services are provided to the standards of the country you are visiting, which may differ from standards in India.
13.1 Our trip leaders and Local Partners may take photographs and video on a Trip. We may use group photographs in which you appear on our website and social media, unless you tell us before or during the Trip that you do not want this. We will not use a photograph in which you are the main subject for advertising without asking you first. You can ask us to remove a photograph of you at any time by writing to us.
13.2 If you send us photographs, videos or a review and agree that we may share them, you give us a free, non-exclusive licence to use them on our website and social media with your first name, until you ask us to stop. You keep the copyright.
14.1 Each Traveller must behave in a way that does not endanger, harass, or seriously disturb other Travellers, the trip leader, our Local Partners or local people, and must not break the law.
14.2 If a Traveller's behaviour puts anyone at risk or seriously spoils the Trip for others, the trip leader may give one warning, or, where safety is at risk, may ask the Traveller to leave the Trip immediately. A Traveller asked to leave will receive no refund and must pay their own costs of returning home.
14.3 You are responsible for any damage you cause to property on the Trip.
15.1 Scope of responsibility. We will design and arrange your Trip with reasonable skill and care, and make sure the services in your Booking Confirmation are provided by our Local Partners and their suppliers to a reasonable standard. If they are not, and you have told us or the Local Partner at the time as clause 16 asks, we will pay you appropriate compensation.
15.2 Exclusions. We are not responsible for loss, damage or injury to the extent it is caused by: (a) you or anyone in your Booking; (b) a third party not connected with the Trip, whose actions could not have been foreseen or avoided; or (c) a Force Majeure Event.
15.3 Limitation of liability. Except for the matters in clause 15.4, our total liability to you under or in connection with the Contract is limited to 3 (three) times the Trip Price paid for the affected Traveller. We are not liable for indirect or consequential loss, or loss of profit, earnings or opportunity.
15.4 Exceptions. Nothing in these Terms limits our liability for death or personal injury caused by our negligence or the negligence of our Local Partners, for fraud, or for anything else which cannot be limited by law.
15.5 Flights and international transport. Where a Trip includes a flight, rail or sea journey, the carrier's liability is governed by the international conventions that apply (such as the Montreal Convention), and our liability for that part will not exceed the carrier's.
16.1 During the Trip. If any service is not provided as booked, inform your trip leader or the Local Partner immediately and contact us on WhatsApp at +91 81169 09153, so that we can try to resolve it. If you do not tell us at the time, we may be unable to resolve it, and this may affect any compensation.
16.2 After the Trip. If the matter is not resolved, please write to us at contact@farfinds.co within 30 (thirty) days of the end of the Trip with your booking reference and details. We will acknowledge your complaint within 48 (forty-eight) hours and give our response within 1 (one) month.
16.3 Grievance Officer. In accordance with the Consumer Protection (E-Commerce) Rules, 2020, our Grievance Officer is M. Sadhana, Mantlex Private Limited, Aspire-Coworks, No. 39/7-1, 3rd Floor, 7th Main Road, Opposite Dr. Ambedkar College Ground, Appareddy Palya, Indiranagar, Bengaluru – 560038, Karnataka. Email: contact@farfinds.co. Phone: +91 81169 09153.
17.1 Governing law. The Contract and these Terms are governed by the laws of India.
17.2 Amicable resolution. If a dispute arises, both parties will first try in good faith to resolve it through the process in clause 16 for at least 30 (thirty) days.
17.3 Arbitration.
17.4 Your right to a Consumer Commission. Nothing in these Terms prevents you, as a consumer, from filing a complaint before the appropriate Consumer Disputes Redressal Commission under the Consumer Protection Act, 2019.
17.5 Courts. Subject to clause 17.4, the courts at Bengaluru have exclusive jurisdiction.
You may view, share and link to any page of this website, and search engines may index it. The text, itineraries, prices, trip plans and designs on this website, and the plans we send you, belong to Mantlex Private Limited. Photographs belong to us or to the photographers who licensed them to us. You may use a plan we send you for your own trip, but you may not copy, republish or sell any of it, in full or in part, including by automated downloading or scraping, without our written permission. The name “Far Finds” and its logo belong to Mantlex Private Limited.
We use the personal data you give us, including passport details, only as our Privacy Policy describes. To run your Trip we share the details needed with our Local Partner and suppliers, most of whom are outside India.
20.1 Amendments to these Terms. We may amend these Terms at any time. The latest version will always be published on this website with its effective date. The Terms that apply to your Booking are those in force at the time you make it. Your continued use of our website or services after an amendment takes effect constitutes acceptance of the amended Terms.
20.2 Severability. If any part of these Terms is found invalid or unenforceable, the rest remains in force.
20.3 No waiver. A delay in enforcing any right under these Terms does not waive that right.
20.4 Transfer. You may not transfer your rights under the Contract except as clause 8.2 allows.
20.5 Notices. We will contact you at the email address and phone number in your account. You can contact us at contact@farfinds.co.
By confirming a Booking as clause 4.2 describes and paying the Deposit, the Lead Booker, for themselves and every Traveller in the Booking, accepts the version of these Terms in force at that time. We keep a record of that acceptance with the version and time, as described in our Privacy Policy.
| Legal name | Mantlex Private Limited |
|---|---|
| Trading name | Far Finds |
| CIN | U46909KA2026PTC228700 |
| GSTIN | 29AAVCM5675K1ZD |
| Registered office | Aspire-Coworks, No. 39/7-1, 3rd Floor, 7th Main Road, Opposite Dr. Ambedkar College Ground, Appareddy Palya, Indiranagar, Bengaluru – 560038, Karnataka |
| contact@farfinds.co | |
| WhatsApp / phone | +91 81169 09153 |
| Grievance Officer | M. Sadhana |